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Your Skin, Our Priority

Understanding Our Commitment to Your Privacy

At our clinic, your privacy is paramount. We understand that sharing personal health information requires trust, and we are dedicated to ensuring that your data is safeguarded. This policy outlines how we collect, use, and protect your information while providing exemplary dermatological care. Our approach adheres to the highest standards, demonstrating our commitment to transparency and patient respect. As you explore our website, rest assured that we prioritize your privacy every step of the way. Our systems are designed to give you convenient access to services like appointment bookings and online consultations while maintaining stringent security protocols. We believe that informed patients are empowered patients, and this policy aims to clarify how we protect your rights in the digital age.

Privacy Policy

Effective Date: January 1, 2025 Last Updated: January 1, 2025

1. Introduction

Welcome to Jomo Derma Center (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://jomoderma.co.ke, contact us, or use our services — including online consultations, e-prescriptions, and appointment bookings.

By accessing or using our website or services, you agree to this Privacy Policy.

2. Information We Collect

We collect personal and non-personal data in the following ways:

a. Information You Provide Directly

When you interact with our website or clinic, you may provide information such as:

  • Full Name
  • Contact Information (Email, Phone Number)
  • Date of Birth
  • Gender
  • Medical history or health information (where voluntarily provided for consultations)
  • Uploaded documents or prescriptions
  • Payment information (when making transactions for services)

b. Information Collected Automatically

When you browse our website, we may collect:

  • IP address and browser type
  • Device information
  • Website activity (pages visited, time spent)
  • Cookies and analytics data (via Google Analytics or similar tools)

3. How We Use Your Information

Your data helps us improve your care and enhance your experience. We may use your information to:

  • Schedule and manage appointments
  • Provide dermatology, skincare, and wound management services
  • Process e-prescriptions and coordinate with your preferred pharmacy
  • Respond to inquiries and customer support requests
  • Send appointment reminders and health updates
  • Improve our website’s performance and user experience
  • Comply with legal and regulatory requirements

4. Sharing and Disclosure of Information

We respect your confidentiality. We do not sell or rent your personal data. We may share information only when necessary:

  • With healthcare providers involved in your treatment or care
  • With pharmacies to fulfill e-prescriptions
  • With payment processors to complete transactions securely
  • With IT and hosting service providers who maintain our systems under strict confidentiality agreements
  • To comply with legal obligations such as court orders or medical regulations

5. Data Storage and Security

We store your data securely on encrypted servers and protect it against unauthorized access, alteration, or destruction. We use industry-standard security measures such as:

  • SSL encryption (HTTPS)
  • Secure data backups
  • Role-based access for staff handling patient information
  • Routine security audits

Despite our efforts, no online system is completely secure. We encourage you to use strong passwords and safeguard your login credentials.

6. Cookies and Tracking Technologies

Our website uses cookies and analytics tools to improve functionality and understand user behavior. You can manage or disable cookies in your browser settings. However, disabling cookies may affect website functionality.

7. Your Rights

Depending on your location and applicable law, you have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Withdraw consent for certain uses
  • Request a copy of your medical records (where applicable)
  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us using the details below.

8. Data Retention

We retain personal and medical data only as long as necessary to fulfill the purposes outlined in this policy or as required by medical and legal standards.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media or partner services). We are not responsible for their content or privacy practices.

10. Children’s Privacy

We do not knowingly collect personal information from children under 18 without parental consent. If you believe a child has provided us with personal data, please contact us to delete it.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Jomo Derma Center 

📍 Location: Mombasa, KE

📧 Email: info@jomoderma.co.ke 

📞 Phone: +254 720 108 898

🌐 Website: https://jomoderma.co.ke

You can request to see the personal data we have about you by contacting our office. We aim to respond promptly to all access requests. Ensuring you have this information is important for your peace of mind.

If you notice any errors in your personal data, please let us know. We will correct it as soon as possible, ensuring that the information we hold is accurate and up to date.

You have the right to request deletion of your personal data. Please contact us, and we will review your request in accordance with the applicable laws.

If you feel your rights have been violated, you can raise a complaint. We take such matters very seriously and aim to resolve them promptly. Please reach out to our support team for assistance.

You can ask us to limit the use of your personal data. If you wish to do this, please contact us directly, and we will help find the best solution for your needs.